Terms and Conditions for the Supply of the Services


What these terms cover

These terms cover the provision of the courses offered by Collaboratgenics which is a trademark of Startup Finance Limited, Registered in the UK with the company number SC569217. Therefore, these terms and conditions refer to the contractual relationship between Startup Finance Limited as the training provider and you as the participant.

Who we are

Collaboratgenics is a trademark of Startup Finance Limited, Registered in the UK with the company number SC569217. Startup Finance Limited is a training provider registered with the UK Provider Reference Number (UKPRN) 10087989. Our address is 29 Commercial Street DD1 3DG Dundee, Scotland.

Our contact for the purpose of all the notifications as per the current terms and conditions is esales@startup-finance.co.uk.

Online Booking and Payment

These Terms and Conditions shall come into effect when you book and pay for the courses and we have confirmed your attendance.

Bookings will only be accepted if you use the online booking form and payment procedures as per the information provided. You are responsible for the accuracy and completeness of all information that you provide.

We will use reasonable endeavours to send you a confirmation of your booking and payment by email within 5 working days.

Delivery of the courses

The courses take place 100% online using the Internet and with the support of digital platforms and services as per the specific information of each programme offered.

In advance of the online delivery, both parties will make best endeavours to ensure that the agreed platform is accessible and capable of delivering/receiving the service to an acceptable standard.

Neither party shall be liable for fault or failure of the agreed platform that may occur during the delivery of the service, should it be deemed outside of their control.

Any materials provided for or during the course belong to the respective author and cannot be used or reproduced elsewhere or by any means without prior written consent.

Cancellation and transfer

You can cancel or transfer your booking in the following circumstances:

  1. you have the right to cancel within 14 days of receiving the booking confirmation (the ‘cancellation period’).
  2. you have the right to transfer to another date providing you give us at least 14 days’ notice; however, we cannot guarantee availability on your replacement course  – where we agree to the transfer: i) your original acceptance of these terms and conditions will also transfer; ii) if the appropriate fees for the replacement course are less than the one you originally booked, we will refund the difference; iii) if the appropriate fees for the replacement course are more than the one you originally booked, we will send a revised invoice for payment to the address which you will provide when making the request to transfer (whether a physical address or an email address).
  3. where you are unable to attend, substitute delegates can be accepted at no cost. You should notify the Customer Services Team as soon as possible by contacting us.

You may only cancel or transfer your course booking in writing by email. When contacting us, please provide your name, address, details of the order, phone number and email address.

Your rights if we cancel or re-schedule a course

Wherever possible, we will contact you in advance to tell you we will be cancelling or re-scheduling the course unless an emergency requires us to cancel it on the day.

In the event that we cancel or postpone a course, we will offer you a place on the next available one. Alternatively, you may ask for a refund.

How we will refund you

Where a course is cancelled or rescheduled by us, or you cancel your attendance within the cancellation period, you shall be entitled to a refund of the fees for that course within 14 days beginning with the day on which we agree that you are entitled to a refund.

Your refund of the course fees will be paid within 14 days beginning with the day on which we agree that you are entitled to a refund.

Where you transfer to a replacement course and the fee is less than the original training programme, we will refund the difference as soon as possible but in any event within 14 days beginning with the day on which we agree that you are entitled to a refund.

Conditions of Attendance

You must comply with instructions and directions given by the instructors leading the course.

We reserve the right to refuse access to or remove any participant from any of our courses who, in our reasonable opinion has, or is likely to affect the enjoyment of the other participants (if applicable), or the authors and instructors (applicable in the asynchronous sessions), in our reasonable opinion, is acting under the influence of alcohol or drugs, or who uses threatening, abusive or insulting words or behaviour or who behaves in a manner which may cause a breach of the peace.

We are dedicated to creating and maintaining a positive experience where everyone is treated with dignity, courtesy and respect, regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age or religion. We do not tolerate bullying, intimidation, harassment or victimisation of other participants in any form.

If you violate these rules you may be sanctioned or expelled from the course without a refund.

If there is a problem or you have a complaint

If you have any questions or complaints about the booking process or a course, please contact us.

  1. Summary of your legal rights

Our liability to you shall be limited to the price you have paid for the training programme.

Nothing in these Terms and Conditions will operate to limit or exclude liability of each party for death or personal injury arising out of its negligence, or for its fraud or fraudulent misrepresentation nor any other liability which cannot be excluded or limited under applicable law.

Subject to the paragraph above, in no circumstances will either party be liable to the other party for any loss of business, revenue, profits, anticipated savings or goodwill (whether direct or indirect) or for any indirect, special or consequential loss, arising out of or in connection with these Terms and Conditions and the training programme.

How we may use your personal information

Your information will be held by Startup Finance Limited. We will use the personal information you provide us:

  1. to collect the payment
  2. to deliver the course for you.
  3. to give you information about any of the services we offer, but you may stop receiving this at any time by contacting us.

Your personal information will be processed in line with data protection legislation and in accordance with our privacy policy which is hereby incorporated into this Agreement. Our privacy policy can be provided on request.

‘Data protection legislation’ means the Data Protection Act 1998, and from 25 May 2018, the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016), and any legislation which amends, extends, consolidates, re-enacts or replaces same, including any additional legislation or regulations that may be made pursuant thereto from time to time.

We give great importance to the evaluation of our courses. We will evaluate the services following delivery based on completed evaluation forms. We agree to share the outcome of that evaluation with you.


This agreement ends when the course in which the booking and payment have been confirmed ends. 

Any provision of the Agreement that expressly or by implication is intended to come into or continue in force on or after the termination of the Agreement shall remain in full force and effect.

Termination of the Agreement shall not affect any of the rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination.

Amendments and variations

Please note that we may amend and update these Terms and Conditions from time to time. The Terms and Conditions provided to you at the time of confirmation of your booking will apply.

Once your booking is confirmed these Terms and Conditions shall be binding on you.

Dispute Resolution

If any dispute arises out of these Terms and Conditions or your booking, we will attempt to settle it. To this end, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to both parties.


Failure by either party to exercise or enforce any right or benefit conferred by these Terms and Conditions will not be deemed to be a waiver of any such right or benefit nor operate so as to bar the exercise or enforcement thereof or of any other right or benefit on any later occasion.


We shall be entitled to assign any of our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected.


If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

Third Parties

Nobody else has any rights under this contract. This contract is between you and us. No other person (including delegates whom you have booked places for) shall have any rights to enforce any of its terms. No person who is not a party to these Terms and Conditions shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

Force Majeure

For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond our reasonable control including, but not limited to, war, acts of terrorism, governmental requirements, acts of local or central Government or other competent authorities, Acts of God and industrial disputes. We will not be liable to you for failure to perform any obligation under these Terms and Conditions or in relation to your booking to the extent that the failure is caused by Force Majeure.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in all respects in accordance with the laws of Scotland and the parties submit to the exclusive jurisdiction of the courts of Scotland.